A client portal for custom furniture and millwork projects
Give clients and design teams a clear, private view of the work — with photos, videos, finish samples, site decisions, approvals, and milestones from survey to installation.
Clients should not have to chase the workshop for progress
“Which details are approved, what is in production, and what do you need from me?”
Bespoke millwork connects site surveys, shop drawings, veneer sequencing, solid timber, hardware, finishes, other trades, and exact installation tolerances. When decisions and evidence are scattered across inboxes and chat threads, exceptional craftsmanship can still feel uncertain.
Repeated “any update?” calls interrupt project leads and pull skilled makers away from the bench and installation site.
Scattered photos lose their context as design development, fabrication, finishing, and site installation overlap.
Late selections create expensive rework when grain direction, hardware, finishes, adjacent trades, and site dimensions depend on one another.
One private feed for the entire project story
Your team publishes concise workshop and site updates. The client sees real progress without entering your internal estimating, CAD, scheduling, or job management system.
Built for meaningful updates, not more paperwork
Post from the workshop or installation site in minutes. Keep the client-facing record focused, visual, and easy to follow on any device.
Library installation aligned
Wall scribes, door reveals, and the concealed access panel are aligned and photographed before final hardware adjustment.
Walnut finish sample approved
The selected walnut veneer, sheen level, and brushed bronze pull are confirmed for production.
Professional communication without the constant back-and-forth
Keep clients informed while your team stays focused on drawings, joinery, finishing, and installation — the work that makes the project exceptional.
Reduce “any update?” calls
Clients can check the latest verified progress before contacting the project lead.
Make precision visible
Document dry fits, veneer matching, internal construction, hardware, and finish quality before delivery and installation.
Keep decisions in context
Connect drawing revisions, material samples, field conditions, approvals, and trade-offs to the phase where they matter.
Create a handover-quality record
Leave the client with an ordered visual history of fabrication, quality checks, installation, and final details.
From site survey to final fit
CustomWorks fits alongside your CAD, estimating, procurement, scheduling, and workshop systems. It is the client communication layer, not another production platform to maintain.
Create the furniture or millwork project
Add the scope summary, rooms or pieces, client contact, and the team members who will publish updates.
Send private client access
Share a secure project link and PIN. The client opens it in any browser — no app download required.
Publish progress from the workshop
Add concise updates with photos, videos, survey findings, samples, approvals, fabrication progress, and installation milestones.
Preserve the story at handover
The full client-facing timeline remains available as a professional record of the design, making, and installation journey.
Project visibility without exposing internal operations
A bespoke interior project can include private addresses, floor plans, budgets, finish schedules, security details, and personal spaces. CustomWorks lets your team control the client-facing layer separately from internal workflows.
Private link + PIN
Each project has controlled client access. PINs are kept separate from URLs.
Choose what clients see
Internal posts can remain internal; only approved updates appear in the client feed.
Protected media delivery
Workshop photos and videos are served through controlled application routes rather than public storage paths.
Show the work behind the finished interior
Briefing, survey, shop drawings, samples, veneer selection, fabrication, dry fit, finishing, delivery, installation, and snagging — clients see the sequence and standard of work, not just the final reveal.
Custom furniture and millwork client portal FAQ
Is CustomWorks a full furniture or millwork production management system?
No. CustomWorks is the client update layer. Your company can keep using its existing CAD, estimating, procurement, scheduling, invoicing, and workshop systems while publishing selected progress updates in a simple client-facing feed.
Does the client need to install an app?
No. Clients open their private project feed in a standard web browser using a link and PIN. The experience works on phones, tablets, and desktop computers.
Can we keep some project posts internal?
Yes. Each post can be excluded from the client feed, so the company team can retain internal updates without exposing them to the client.
What types of updates can we share?
You can share short notes, photos, videos, audio, survey findings, drawing snapshots, veneer and finish samples, dry fits, approvals, installation moments, and milestones in one chronological feed.
Can the client receive email updates?
Yes. Once the client email is confirmed, new client-facing posts can trigger email notifications that bring the client back to the project feed.
Can we try it on one live project?
Yes. The free plan is designed for one project and one client feed, so you can test the workflow on a real furniture or millwork commission before expanding it across your studio.
Give the next commission a client experience worthy of the craft
Create a private project feed, invite the client, and turn months of skilled design and making into a clear, lasting story.